Privacy Policy

This Privacy Policy describes how MindRise, operated by EarthRising Pty Ltd, collects, uses, and shares your personal information when you visit, use, or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

Web browser
IP address
Time zone
Cookies installed on your device
Pages or products you view
Search terms that referred you to our website
How you interact with the site

Information You Provide Directly

When you make a purchase or interact with our services, we may collect:

Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history
Customer support enquiries

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Provide shipping and delivery services
Communicate with you about your order
Provide customer support
Screen orders for potential fraud or risk
Send marketing communications (if you opt in)
Improve our website, products, and customer experience

Email Marketing & Communications

With your consent, we may send emails about:

New products
Promotions
Educational content
Updates related to MindRise

We use third-party marketing platforms, including Omnisend, to manage email communications.

You can unsubscribe at any time using the unsubscribe link in our emails.

Sharing Your Personal Information

We share your information with trusted third parties only where necessary to operate our business, including:

Shopify (e-commerce platform)
Payment providers (e.g. Shopify Payments, Stripe, PayPal)
Shipping and courier providers
Email marketing providers (Omnisend)
Website analytics services (e.g. Google Analytics)

These providers only receive information required to perform their services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember user preferences
Provide marketing and advertising insights

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to:

Fulfil orders
Provide customer support
Comply with legal obligations
Maintain business records

You may request deletion of your personal data at any time, subject to legal or accounting obligations.

Your Rights (Australian Privacy Law)

Under the Australian Privacy Act, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal data where appropriate
Withdraw consent from marketing communications

To exercise these rights, please contact us using the details below.

Protection of Your Information

We take reasonable precautions and follow industry best practices to protect your personal information from:

Loss
Misuse
Unauthorised access
Disclosure or alteration

Payment information is processed securely through third-party payment providers and is not stored by MindRise.

Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

We encourage users to review privacy policies of third-party providers.

International Data Transfers

While MindRise operates in Australia, some third-party service providers may store or process data in other countries. By using our website, you consent to such data transfers where necessary.

Children’s Privacy

Our website is not intended to collect personal information from children under 13 years of age. If we become aware that personal data from a child has been collected without parental consent, we will delete such information.