Refund policy
Returns & Refunds Policy
90-day guarantee on your first bottle
Try your first bottle of Lion's Mane Extract for up to 90 days. If you're not happy with it, email alex@mindrise.au within 90 days of delivery with your order number, and we'll refund the price of the bottle. You don't need to send it back.
- One guarantee per customer, on your first bottle
- Shipping costs are not refunded
- Refunds go back to your original payment method
14-day returns
Unused items in their original condition can be returned within 14 days of delivery. To start a return, email alex@mindrise.au with your order number.
- Return shipping is at your cost
- No restocking fee
- Once we receive the item, we refund you to your original payment method
The following items are final sale and can't be returned for a change of mind:
- Lion's Mane Extract (your first bottle is covered by the 90-day guarantee above)
- Fresh mushrooms
- Grow kits (living products)
Fresh mushrooms: pickup only
Fresh mushrooms are available for pickup only from our 24/7 farm gate fridge in Lawson, Blue Mountains, NSW. We do not ship fresh mushrooms. Once collected, they are non-returnable.
Grow kits
Our grow kits are natural, living products. While we follow strict cultivation and quality control processes, living systems can sometimes behave unpredictably.
If your grow kit does not perform as expected, contact us within 30 days of receiving your order with your order number, a description of the issue and clear photos of the kit. After assessment, we may offer a replacement.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email alex@mindrise.au within 30 days of receiving your order with:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
If approved, we'll send a replacement at no extra cost. No return of the original item is required.
Exchanges
We do not offer exchanges. If you'd like a different item, please place a new order.
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot be excluded.
Contact
For any question about returns, refunds or replacements:
alex@mindrise.au
